We always try my best and work hard to make sure to takes good care of our customers.
We accept a full refund on wall art within 30 days of purchase. The products must be in unused condition to qualify for a return (dents, tears, scratches).
As a customer, please review the details and images carefully to make sure you are happy with the product you're purchasing. The customer is responsible for covering the return shipping fee and oftentimes, it can EXCEED the cost of your order based on the size of your package. No one likes to overpay for a product they're not keeping so please be mindful of this. We're a small business so unfortunately, our shop cannot cover the international or local return fees.
All returns must be sent to our warehouse in Sanford, NC USA
Size: The prints have been digitally placed into interior photos so do not rely on those images for exact sizes. Use tape to mark the measurements on your wall so you know exactly how the art will fit.
Quality: We stand behind the quality of our prints as we've spent years perfecting the details. See FAQ for images and details so you feel confident in your purchase.
What to Expect: These are digitally printed copies and not the original hand-painted art. It is the customer's responsibility to review all details before making a purchase decision.
How can I return?
- Send an email to email@example.com with order number with the subject: Return
- We will provide a return shipping address for out ware house in Sanford, NC USA.
- The customer is responsible for paying the return fee.
- Once we receive the product, we will inspect it for damages and notify you of the return status. Once approved, your refund will be processed. Shipping fees (if paid) during the purchase are non-refundable.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. DO NOT RETURN back to the address on the package.
We stand by our products so if on the rare occasion, you receive a defective item, let us know and we'll fix it. We're here to support you and understand that orders could be damaged during delivery. Not to worry, we will arrange to send out a replacement for you on our own cost.
Simply send us an email at firstname.lastname@example.org with the order number and images of the damage so we can open a claim and send out a new package to you.
***How can I return and get a refund for the unsatisfactory/damaged product?
1. Send an email to email@example.com with the order number with the subject: Return
Before we send the replacement please:
***Take a sharp object and make a cut through several times on the defected canvas, blanket, or other gift products. If you cannot make a cut through your item(such as with a mug or phone case), please destroy it in any other form like using a permanent marker to scribble on the item (enough to deem it unusable) or scratch the surface with a sharp object so that we can process the replacement, please take a picture of the destroyed item and send it to us, as an email attachment
Once you do this, we will be able to process your replacement FREE of cost.
Should you have any questions please do not hesitate to contact us.
Once we receive the photos of product and the photo of the barcode on the back of the canvas, we will inspect it for damages and notify you of the return status. Once approved, your refund will be processed free of cost.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.
Thank You Very Much
Effective Sunday, Dec 24, 2022