14 Days Return Policy

 

Refund policy:

At www.izlamicart.com, our goal is to ensure your satisfaction with owning our art. We take great care of our customers through our dedicated team.

You may return posters, canvas, and frames for a full refund within 14 days of purchase, provided the products remain in unused condition (without dents, tears, or scratches).

Important Considerations
As a valued customer, please review product details and images thoroughly before making a purchase to ensure your satisfaction. Kindly note that return shipping fees are the responsibility of the customer. In some cases, these fees can exceed the order cost, especially for larger packages. We understand the importance of fair pricing, so we kindly ask for your consideration in this matter. Unfortunately, due to our status as a studio and not a large corporation, we are unable to cover international return fees.
All returns should be shipped to our head office in North Carolina.


Size and Quality:
Please note that interior photos have been digitally used to showcase the prints, making them unsuitable for exact size reference. To accurately assess how the art will fit, we recommend using tape to mark measurements on your wall.
Our prints undergo meticulous quality checks, and we confidently stand behind their excellence. Detailed images and information are available in the FAQ section to help you make an informed purchase decision.
Kindly review all details carefully before proceeding with a purchase, as these are digitally printed reproductions, not original hand-painted artworks.


Return Process:
To initiate a return, please send an email to  info@izlamicart.com with your order number and the subject: Return. We will provide you with the return shipping address for our head office in North Carolina. The customer is responsible for the return fee.
Once we receive the returned product, we will inspect it for any damages and inform you about the return status. Upon approval, your refund will be processed. Please note that shipping fees paid during purchase are non-refundable. Our return policy covers 30 days from the date of purchase. After this period, we regretfully cannot offer refunds or exchanges.
For a return to be eligible, the item must be unused and in its original packaging. Kindly refrain from returning items to the address on the package.


Damages:
We take pride in our products. In the unlikely event that you receive a defective item or if your order sustains damage during delivery, please inform us immediately. We're here to assist you and will promptly arrange for a replacement to be sent out.
Please send us an email at  info@izlamicart.com with your order number and multiple images from different angle of the damage along with the barcode image printed on the back of the canvas. This will allow us to initiate a claim and send you a new package promptly.
Thank you for choosing www.izlamicart.com. Your satisfaction is our priority, and we are committed to providing you with the best experience possible.

 How can I return? 

  1. Send an email to info@izlamic.com with order number with the subject: Return
  2. We will provide a return shipping address  for out ware house in Sanford, NC USA. 
  3. The customer is responsible for paying the return fee.
  4. Once we receive the product, we will inspect it for damages and notify you of the return status. Once approved, your refund will be processed. Shipping fees (if paid) during the purchase are non-refundable.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. DO NOT RETURN back to the address on the package.

Damages:
We stand by our products so if on the rare occasion, you receive a defective item, let us know and we'll fix it. We're here to support you and understand that orders could be damaged during delivery. Not to worry, we will arrange to send out a replacement for you on our own cost.

Simply send us an email at info@izlamic.com with the order number and images of the damage so we can open a claim and send out a new package to you.

***How can I return and get a refund for the unsatisfactory/damaged product? 

1. Send an email to info@izlamicart.com with the order number with the subject: Return

Before we send the replacement please:

***Take a sharp object and make a cut through several times on the defected canvas, blanket, or other gift products. If you cannot make a cut through your item(such as with a mug or phone case), please destroy it in any other form like using a permanent marker to scribble on the item (enough to deem it unusable) or scratch the surface with a sharp object so that we can process the replacement, please take a picture of the destroyed item and send it to us, as an email attachment

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Once you do this, we will be able to process your replacement  FREE of cost.
Should you have any questions please do not hesitate to contact us.
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Once we receive the photos of product and the photo of the barcode on the back of the canvas, we will inspect it for damages and notify you of the return status. Once approved, your refund will be processed free of cost.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer a replacement or refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. DO NOT RETURN back to the address on the package.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

Thank You Very Much

IzlamicArt Team
info@izlamicart.com
Effective Sunday, Dec 24, 2022